Privacy Policy

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We may collect and process personal data when you interact with us.

This can include your name, email address, phone number, and billing or delivery address when you place an order or make an enquiry.

We may also collect details relating to your order, including your purchase history and any preferences you share with us during the process.

If you contact us, we may keep a record of that communication to help us respond and provide support.

We also collect limited technical information about how you use our website, such as your IP address, browser type, device information, and the pages you visit. This helps us improve the performance and experience of the site.

Where you choose to hear from us, we may also store your marketing preferences.

We do not store your card details. All payments are processed securely through trusted third-party providers.

We collect personal data when you interact with us, such as when you contact us, place an order, sign up for updates, or browse our website. This may happen through our website, email, or social media.

We use this information to respond to your enquiries, process and deliver your orders, and provide customer support throughout the process.

Your data also helps us manage payments, keep records of transactions and communications, and meet any legal or regulatory requirements.

We may use information about how you use our website to improve performance, refine our services, and enhance the overall experience.

Where you have agreed, we may also use your details to send updates or marketing. You can opt out of this at any time.

We only share your personal data where it is necessary to run our business and provide our services.

This may include sharing information with payment providers to process transactions, delivery and courier companies to fulfil your order, and website or ecommerce platforms that support how our site operates.

We may also share data with IT, analytics, and support providers to help us maintain and improve our services, as well as with accountants, legal advisers, or other professional partners where required.

In certain situations, we may be required to share information with regulators, law enforcement, or public authorities to comply with legal obligations.

Any third parties we work with are expected to handle your data securely and in line with applicable data protection laws.

We only keep personal data for as long as reasonably necessary for the purposes it was collected, including to meet legal, tax, accounting, and record-keeping requirements.

Information relating to enquiries is kept for as long as needed to respond and manage any follow-up communication.

Order and transaction records may be retained for up to six years to comply with legal and financial obligations.

Marketing data is kept until you choose to unsubscribe or ask us to stop contacting you.

Under UK data protection law, we must have a valid reason for using your personal data.

We rely on contract when we need your information to process and deliver your order or take steps before entering into an agreement with you.

We rely on legal obligation where we are required to keep or use certain information for tax, accounting, or regulatory purposes.

We rely on legitimate interests where it is necessary to run and improve our business, respond to enquiries, maintain records, prevent fraud, and operate our website, provided this does not override your rights.

We rely on consent where you have agreed to receive marketing or accept non-essential cookies. You can withdraw your consent at any time.

You have the right to understand how your data is used and to object to certain uses, particularly where we rely on legitimate interests.

Under UK data protection law, you have a number of rights in relation to your personal data.

You have the right to request access to the personal data we hold about you, so you can understand how it is being used.

You can ask us to correct any information that is inaccurate or incomplete.

You may request that we delete your data in certain circumstances, for example where it is no longer necessary for the purpose it was collected.

You can ask us to restrict how your data is used in certain situations.

You have the right to object to the use of your data, particularly where we rely on legitimate interests.

Where applicable, you can request that your data is transferred to you or another provider.

Where we rely on your consent, you can withdraw this at any time.

If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK regulator for data protection. The ICO says privacy notices should tell people how they can complain if they have concerns about how their information is used.